If the docs don’t get you there, there are several ways to reach us:
Support
- Support page – describe your issue in the form; we usually reply within one business day.
- WhatsApp community – for direct exchange there is a German and an English group; the join links are on the support page.
- In the platform: sidebar → More → Help takes you directly to the support page.
Tip
The more context, the faster the help: organization, project, what you expected, and what happened instead – ideally with the error message or pipeline link.
Feedback
Wishes, ideas, or something unclear? Reach us directly via the feedback page – feedback flows into priorities and upcoming product decisions.
Looking things up yourself
- This documentation – use the search in the header (⌘K).
- Workspace troubleshooting – for connection or tool problems in the VM.
- Operations – when something goes wrong after a release.